If you would like to order directly from us please call us at 1-360-756-6550 (or 1-877-408-7287 toll free in North America) and speak with Joya or Terry to place your order. Please see our Buying Direct page if you would like more information on the purchasing process or are ordering and live outside the U.S.
Our turn-around time varies depending on the time of year and type of ring ordered. Our average turn-around is 4 to 8 weeks for rings without stone settings and 5 to 10 weeks for rings with stone settings. Generally the turn-around time is the same whether you order directly from us or through a store. Rings that are custom designed (usually involving a CAD drawing) require a longer turn-around time; we recommend allowing at least 10 to 14 weeks.
There can be certain times of year that our turn-around can exceed these stated times. We recommend checking with us as to our current turn-around time and ordering as early as possible.